Returns and cancellation
1. Cancelling an order
You can cancel before the Seller confirms the order: call or write to us at SHOP SHOP. After confirmation or dispatch, cancelling or returning goods follows the Seller's return conditions shown in the shop and the rights you have by law.
2. Rejected or cancelled orders
If the Seller cannot accept or cancels your order, an online payment is refunded in full to the same card.
3. Returns and exchanges
The Seller states the conditions for returning or exchanging a product (period, condition of the item, who pays for the return) in the shop or on request at SHOP SHOP. These conditions cannot reduce the rights you have under Georgian consumer protection law.
4. Wrong, damaged or missing items
If a product is wrong, damaged or did not arrive, contact us as soon as you notice it and keep the packaging and photos. SHOP SHOP will review the request and, where appropriate, replace the product or refund it.
5. Refund time
Online refunds go through the banking process and usually take 5–14 business days, depending on your bank. Cash orders are paid only on receipt.
Seller
SHOP SHOP
Online ordering platform: direct